SHIPPING
We ship out orders only in the US, within 24 hours after the balance on your order has been processed. Upon shipment, you will receive a shipping notification email with the shipment service and tracking information. We may not process, ship or deliver your order during weekends or holidays. International deliveries are not available at this time.
Please note that delivery time can be affected by holidays, weather conditions, customs laws or other variables which are beyond our control.
We do not hold responsibility for delayed deliveries or lost packages due to incorrect or incomplete addresses provided by the customer. We do not have control over where the delivery service places your package. You will be notified by email when your package is prepared, and we will include a tracking number for your convenience. We hold no responsibility for the delivery location on the specified premises.
Undeliverable packages are usually returned to us at an extra shipping cost. Once the undeliverable packages are retrieved, we will cancel the order and process the refund immediately. Please note that all shipping costs are non-refundable. If the returned package requires any extra shipping costs, we deduct it from the final refund. We do not refund or replace items unless we receive the returned packages.
Gift to Korea Shipping: Currently our shipping address only takes ones in the U.S. and Canada by default. When checking out, input any address in the shipping address, then share the recipient's name, address and cell number in the Notes section. We always double check and manually input it into our system shared with Korean producers.
Premium Kimchi from Korea: Kimchi is made-to-order freshly in Korea then shipped directly to your home.
Any orders placed by 11:59pm, Thursday EST will be made fresh on the following Monday (in Korea time), and depart for the U.S. by Wednesday. You can expect your kimchi to arrive at your door in the U.S. by Friday that week. (i.e. You placed an order on 5/25 (W) then you will receive it by 6/3 (F))
We are not responsible for how the delivery is handled, especially because these are being shipped from Korea and not handled from our Brooklyn warehouse. However, for any damages to products a gift card of $15 will be provided for every damaged product received in the HaeDamChon Kimchi order.
SHIPPING RATES AND OFFER RESTRICTIONS
Non-Frozen (Room Temperature): Free shipping in the US (restrictions apply) for $79 or more.
Frozen and Non-Frozen: Free shipping in the US (restrictions apply) for $239 or more.
To meet our requirements to purchase frozens, the minimum must meet $99 worth of frozen goods.Orders below $239 including both frozen and non-frozen goods will be charged a one-time flat rate for 1-2 days express delivery, however, frozen items must meet the $99 minimum.Orders below $79 will be charged with both flat rates for frozen and non-frozen when combined.Frozen orders are shipped Monday - Thursday (including combined non-frozen products). Frozen products are unavailable to ship to Alaska, Hawaii, Army Post Offices or US territories.Due to extremely high express shipping rates, frozen products are unavailable for replacement at this moment, only refunds are available if a frozen item is received damaged or delayed.
Our free shipping policy does not include orders shipped to Alaska, Hawaii, Army Post Offices or US territories. For these locations orders are shipped through priority mail and rates are based on your address and the weight and dimensions of your order.
Offer also excludes pre-order and fresh Korea items.
SHIPPING ON PRE-ORDERS
At Kim'C Market we strive to ensure that you receive only the best. This ethos extends to our shipping methods. Frozen items are shipped overnight in an insulated shipping box with dry ice to make sure the products stay frozen. Fresh items are made-to-order freshly in Korea and then shipped to you.
In doing so, the shipping material and shipping costs are extremely high. We did not want to sacrifice the quality of the product by choosing a cheaper shipping option. We had to make a hard choice by implementing a shipping charge for these pre-order items. We will be charging a shipping fee of 40-100% on your order according to the shipping zone and we will cover the rest. Thank you for your understanding of this circumstance.
ORDER PICKUP
Orders are available for pickup in Brooklyn, NY. You will need a guest pass to enter, so please email us hello@kimcmarket.com when you'd like to pick up.
Navigate to Wegmans Brooklyn at 21 Flushing Ave, Brooklyn, NY. From the outdoor parking lot, you will see Building 303.Show your visitor pass at the security gate, and come to the building entrance as shown below. Visitor pass is in a separate email sent by Proxyclick.See you at Suite 709 on the 7th Floor.
63 Flushing Ave. Brooklyn, NY 11205
Monday - Friday
10AM - 5PM
*Frozen items for pickup orders: We're working on finding a solution to remove the $99 min for our pickup customers, however our current system is preventing us.
Please email us for further assistance as we work this out.
