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** Holiday schedules may affect shipping delays **

Shipping & Return Policy

SHIPPING

We ship out orders only in the US, within 24 hours after the balance on your order has been processed. Upon shipment, you will receive a shipping notification email with the shipment service and tracking information. We may not process, ship or deliver your order during weekends or holidays. International deliveries are not available at this time.

Please note that delivery time can be affected by holidays, weather conditions, customs laws or other variables which are beyond our control.

We do not hold responsibility for delayed deliveries or lost packages due to incorrect or incomplete addresses provided by the customer. We do not have control over where the delivery service places your package. You will be notified by email when your package is prepared, and we will include a tracking number for your convenience. We hold no responsibility for the delivery location on the specified premises.

Undeliverable packages are usually returned to us at an extra shipping cost. Once the undeliverable packages are retrieved, we will cancel the order and process the refund immediately. Please note that all shipping costs are non-refundable. If the returned package requires any extra shipping costs, we deduct it from the final refund. We do not refund or replace items unless we receive the returned packages.

Gift to Korea Shipping: Currently our shipping address only takes ones in the U.S. by default. Before checking out, you will have the option to provide the recipient's information on the product page. However, when checking out, you must input any U.S. address in the shipping address or it will prevent you from checking out.

Premium Kimchi from Korea: Kimchi is made-to-order freshly in Korea then shipped directly to your home.

Any orders placed by 11:59pm, Thursday EST will be made fresh on the following Monday (in Korea time), and depart for the U.S. by Wednesday. You can expect your kimchi to arrive at your door in the U.S. by Friday that week. (i.e. You placed an order on 5/25 (W) then you will receive it by 6/3 (F))

We are not responsible for how the delivery is handled, especially because these are being shipped from Korea and not handled from our Brooklyn warehouse. However, for any damages to products a gift card of $15 will be provided for every damaged product received in the HaeDamChon Kimchi order.

SHIPPING RATES AND OFFER RESTRICTIONS

Non-Frozen (Room Temperature): Free shipping in the US (restrictions apply) for $79 or more.

Frozen and Non-Frozen: Free shipping in the US (restrictions apply) for $239 or more.

To meet our requirements to purchase frozens, the minimum must meet $99 worth of frozen goods.Orders below $239 including both frozen and non-frozen goods will be charged a one-time flat rate for 1-2 days express delivery, however, frozen items must meet the $99 minimum.Orders below $79 will be charged with both flat rates for frozen and non-frozen when combined.Frozen orders are shipped Monday - Thursday (including combined non-frozen products). Frozen products are unavailable to ship to Alaska, Hawaii, Army Post Offices or US territories.Due to extremely high express shipping rates, frozen products are unavailable for replacement at this moment, only refunds are available if a frozen item is received damaged or delayed.

Our free shipping policy does not include orders shipped to Alaska, Hawaii, Army Post Offices or US territories. For these locations orders are shipped through priority mail and rates are based on your address and the weight and dimensions of your order.

Offer also excludes pre-order and fresh Korea items.

SHIPPING ON PRE-ORDERS

At Kim'C Market we strive to ensure that you receive only the best. This ethos extends to our shipping methods. Frozen items are shipped overnight in an insulated shipping box with dry ice to make sure the products stay frozen. Fresh items are made-to-order freshly in Korea and then shipped to you. 

In doing so, the shipping material and shipping costs are extremely high. We did not want to sacrifice the quality of the product by choosing a cheaper shipping option. We had to make a hard choice by implementing a shipping charge for these pre-order items. We will be charging a shipping fee of 40-100% on your order according to the shipping zone and we will cover the rest. Thank you for your understanding of this circumstance.

ORDER PICKUP

Orders are available for pickup in Brooklyn, NY. You will need a guest pass to enter, so please email us hello@kimcmarket.com when you'd like to pick up.

Navigate to Wegmans Brooklyn at 21 Flushing Ave, Brooklyn, NY. From the outdoor parking lot, you will see Building 303.Show your visitor pass at the security gate, and come to the building entrance as shown below. Visitor pass is in a separate email sent by Proxyclick.See you at Suite 709 on the 7th Floor.

63 Flushing Ave. Brooklyn, NY 11205
Monday - Friday
10AM - 5PM

*Frozen items for pickup orders: We're working on finding a solution to remove the $99 min for our pickup customers, however our current system is preventing us.
Please email us for further assistance as we work this out.
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  • Pollack Roe (Pack of 3)

    Pollack Roe (Pack of 3)

    BEST BY 10/12
    Vendor:
    Deokhwa Food

    Pollack Roe (Pack of 3)

    덕화명란 3종류

    Regular price $15.00 USD
    Regular price $40.00 USD Sale price $15.00 USD
    Unit price /  per 
    Sale
  • Pickled Wild Caught Shrimp (Pack of 2)

    Pickled Wild Caught Shrimp (Pack of 2)

    BEST BY 10/07
    Vendor:
    Gaji Food

    Pickled Wild Caught Shrimp (Pack of 2)

    송점숙새우장 자연산 간장 새우

    Regular price $18.00 USD
    Regular price $38.00 USD Sale price $18.00 USD
    Unit price /  per 
    Sale
  • Pickled Cockle (Pack of 2)

    Pickled Cockle (Pack of 2)

    BEST BY 10/07
    Vendor:
    Gaji Food

    Pickled Cockle (Pack of 2)

    송점숙새우장 꼬막비빔장

    Regular price $16.00 USD
    Regular price $38.00 USD Sale price $16.00 USD
    Unit price /  per 
    Sale
  • Fishcake On a Stick (Pack of 3)

    Fishcake On a Stick (Pack of 3)

    BEST BY 10/20
    Vendor:
    Goraesa

    Fishcake On a Stick (Pack of 3)

    고래사어묵 고래바

    Regular price From $12.00 USD
    Regular price Sale price From $12.00 USD
    Unit price /  per 
  • Chocolate Chapssal Tteok (400g)

    Chocolate Chapssal Tteok (400g)

    BEST BY 10/05
    Vendor:
    Good Ricecake

    Chocolate Chapssal Tteok (400g)

    착한떡 초코찹쌀떡

    Regular price $12.00 USD
    Regular price $12.00 USD Sale price $12.00 USD
    Unit price /  per 
  • Stir-Fried Calamari (For 2 people)

    Stir-Fried Calamari (For 2 people)

    BEST BY 09/28
    Vendor:
    Hyundai Department Store Group

    Stir-Fried Calamari (For 2 people)

    그리팅 쭈꾸미 볶음

    Regular price $12.00 USD
    Regular price $28.00 USD Sale price $12.00 USD
    Unit price /  per 
    Sale
  • Seaweed Porridge with Cham Sora (Pack of 2)

    Seaweed Porridge with Cham Sora (Pack of 2)

    BEST BY 07/03
    Vendor:
    Hyundai Department Store Group

    Seaweed Porridge with Cham Sora (Pack of 2)

    현대그리팅 참소라 미역죽

    Regular price $12.00 USD
    Regular price $26.00 USD Sale price $12.00 USD
    Unit price /  per 
    Sale
  • Octopus Kimchi Porridge (Pack of 2)

    Octopus Kimchi Porridge (Pack of 2)

    BEST BY 07/03
    Vendor:
    Hyundai Department Store Group

    Octopus Kimchi Porridge (Pack of 2)

    현대 그리팅 낙지 김치죽

    Regular price $10.00 USD
    Regular price $38.00 USD Sale price $10.00 USD
    Unit price /  per 
    Sale
  • Assorted Seolgi Rice Cake (Various Flavors)

    Assorted Seolgi Rice Cake (Various Flavors)

    BEST BY 10/02
    Vendor:
    Changeok Tteokjib

    Assorted Seolgi Rice Cake (Various Flavors)

    창억떡집 설기

    Regular price $9.00 USD
    Regular price $20.00 USD Sale price $9.00 USD
    Unit price /  per 
    Sale
  • Assorted Glutinous Rice Cake (Various Flavors)

    Assorted Glutinous Rice Cake (Various Flavors)

    BEST BY 10/05
    Vendor:
    Changeok Tteokjib

    Assorted Glutinous Rice Cake (Various Flavors)

    창억떡집 찰떡

    Regular price From $9.00 USD
    Regular price $18.00 USD Sale price From $9.00 USD
    Unit price /  per 
    Sale
  • Spicy Pepper Fishcake (Pack of 3)

    Spicy Pepper Fishcake (Pack of 3)

    BEST BY 10/20
    Vendor:
    Goraesa

    Spicy Pepper Fishcake (Pack of 3)

    고래사어묵 땡초어묵말이

    Regular price $10.00 USD
    Regular price $22.00 USD Sale price $10.00 USD
    Unit price /  per 
    Sale
  • Shrimp Fishcake (Pack of 3)

    Shrimp Fishcake (Pack of 3)

    BEST BY 10/20
    Vendor:
    Goraesa

    Shrimp Fishcake (Pack of 3)

    고래사어묵 통새우말이

    Regular price $12.00 USD
    Regular price $30.00 USD Sale price $12.00 USD
    Unit price /  per 
    Sale
  • Perilla Oil Noodle Kit (Pack of 2)

    Perilla Oil Noodle Kit (Pack of 2)

    Vendor:
    MUJU

    Perilla Oil Noodle Kit (Pack of 2)

    무주 들참국수

    Regular price $10.00 USD
    Regular price $30.00 USD Sale price $10.00 USD
    Unit price /  per 
    Sold out
  • Premium BARO Doenjang (Soybean Paste)

    Premium BARO Doenjang (Soybean Paste)

    BEST BY 09/27
    Vendor:
    Jookjangyeon

    Premium BARO Doenjang (Soybean Paste)

    죽장연 바로된장

    Regular price $9.50 USD
    Regular price $19.50 USD Sale price $9.50 USD
    Unit price /  per 
    Sale
  • Organic Black Superfood Powder (Germinated Sunshik)

    Organic Black Superfood Powder (Germinated Sunshik)

    BEST BY 09/18
    Vendor:
    Chung-O

    Organic Black Superfood Powder (Germinated Sunshik)

    청오 유기농 발아 블랙선식

    Regular price $7.00 USD
    Regular price $20.00 USD Sale price $7.00 USD
    Unit price /  per 
    Sale
  • Bamboo Salt Soybean Paste

    Bamboo Salt Soybean Paste

    BEST BY 06/14
    Vendor:
    Fromwell

    Bamboo Salt Soybean Paste

    프롬웰 5년 죽염된장

    Regular price $5.00 USD
    Regular price $24.00 USD Sale price $5.00 USD
    Unit price /  per 
    Sale
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