We promise you 100% customer satisfaction! We believe in our foods so much that we guarantee you will love them!
Our policy is simple, either you love it or you don't. Should you have any questions or concerns let us know by email at firstname.lastname@example.org. We hope you enjoy our products as much as we do!
We ship out orders only in the US, within 24 hours after the balance on your order has been processed. Upon shipment, you will receive a shipping notification email with the shipment service and tracking information. We may not process, ship or deliver your order during weekends or holidays. International deliveries are not available at this time.
Please note that delivery time can be affected by holidays, weather conditions, customs laws or other variables which are beyond our control.
We do not hold responsibility for delayed deliveries or lost packages due to incorrect or incomplete addresses provided by the customer. Undeliverable packages are usually returned to us at an extra shipping cost. Once the undeliverable packages are retrieved, we will cancel the order and process the refund immediately. Please note that all shipping costs are non-refundable. If the returned package requires any extra shipping costs, we deduct it from the final refund. We do not refund or replace items unless we receive the returned packages.
Free shipping in the US for $79 or more.
SHIPPING ON PRE-ORDERS
At Kim'C Market we strive to ensure that you receive only the best. This ethos extends to our shipping methods. Frozen items are shipped overnight in an insulated shipping box with dry ice to make sure the products stay frozen. Fresh items are made-to-order freshly in Korea and then shipped to you.
In doing so, the shipping material and shipping costs are extremely high. We did not want to sacrifice the quality of the product by choosing a cheaper shipping option. We had to make a hard choice by implementing a shipping charge for these pre-order items. We will be charging a shipping fee of 40-100% on your order according to the shipping zone and we will cover the rest. Thank you for your understanding of this circumstance.
RETURNS & EXCHANGES
You may return new, unopened items within 7 days of delivery for a full refund. Items must be returned in new or unused condition and contain all original materials included with the shipment. Products that have been used will be refused and returned to sender at the sender's expense. If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges. Additional guidelines are also noted below.
Items that are not refundable:
- Items more than seven (7) days after delivery
- Refrigerated Items
- Items that have signs of use
- Damaged or Defective Items (If the original item is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items)
*If the package returns to us due to your absence, we discard the refrigerated or frozen food and any amount of refrigerated or frozen products will not be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your returned item(s) is approved, we will then process the refund immediately. A credit will be applied to your credit card or other original methods of payment, within 5 or 7 business days.
If for any reason, we are unable to fulfill your order, we reserve the right to cancel the order. In the event of the cancellation, customers will receive full refunds. We will notify the customers immediately (using the contact information provided by the customer). We are, however, not obligated to obtain permission or acknowledgment prior to the cancellation.
Kim’C Market respects your right to privacy. We do not share or sell the information that you provide to any third-parties. Any and all information that you provide is used solely for the purpose of processing of your order.