Shipping & Return Policy

SHIPPING

We ship out orders only in the US, within 24 hours after the balance on your order has been processed. Upon shipment, you will receive a shipping notification email with the shipment service and tracking information. We may not process, ship or deliver your order during weekends or holidays. International deliveries are not available at this time.

Please note that delivery time can be affected by holidays, weather conditions, customs laws or other variables which are beyond our control.

We do not hold responsibility for delayed deliveries or lost packages due to incorrect or incomplete addresses provided by the customer. We do not have control over where the delivery service places your package. You will be notified by email when your package is prepared, and we will include a tracking number for your convenience. We hold no responsibility for the delivery location on the specified premises.

Undeliverable packages are usually returned to us at an extra shipping cost. Once the undeliverable packages are retrieved, we will cancel the order and process the refund immediately. Please note that all shipping costs are non-refundable. If the returned package requires any extra shipping costs, we deduct it from the final refund. We do not refund or replace items unless we receive the returned packages.

Gift to Korea Shipping: Currently our shipping address only takes ones in the U.S. and Canada by default. When checking out, input any address in the shipping address, then share the recipient's name, address and cell number in the Notes section. We always double check and manually input it into our system shared with Korean producers.

Premium Kimchi from Korea: Kimchi is made-to-order freshly in Korea then shipped directly to your home.

Any orders placed by 11:59pm, Thursday EST will be made fresh on the following Monday (in Korea time), and depart for the U.S. by Wednesday. You can expect your kimchi to arrive at your door in the U.S. by Friday that week. (i.e. You placed an order on 5/25 (W) then you will receive it by 6/3 (F))

SHIPPING RATES AND OFFER RESTRICTIONS

Non-Frozen (Room Temperature): Free shipping in the US (restrictions apply) for $79 or more.

Frozen and Non-Frozen: Free shipping in the US (restrictions apply) for $239 or more.

  • To meet our requirements to purchase frozens, the minimum must meet $99 worth of frozen goods.
  • Orders below $239 including both frozen and non-frozen goods will be charged a one-time flat rate for 1-2 days express delivery, however, frozen items must meet the $99 minimum.
  • Orders below $79 will be charged with both flat rates for frozen and non-frozen when combined.
  • Frozen orders are shipped Monday - Thursday (including combined non-frozen products). 
  • Frozen products are unavailable to ship to Alaska, Hawaii, Army Post Offices or US territories.
  • Due to extremely high express shipping rates, frozen products are unavailable for replacement at this moment, only refunds are available if a frozen item is received damaged or delayed.

Our free shipping policy does not include orders shipped to Alaska, Hawaii, Army Post Offices or US territories. For these locations orders are shipped through priority mail and rates are based on your address and the weight and dimensions of your order.

Offer also excludes pre-order and fresh Korea items.

SHIPPING ON PRE-ORDERS

At Kim'C Market we strive to ensure that you receive only the best. This ethos extends to our shipping methods. Frozen items are shipped overnight in an insulated shipping box with dry ice to make sure the products stay frozen. Fresh items are made-to-order freshly in Korea and then shipped to you. 

In doing so, the shipping material and shipping costs are extremely high. We did not want to sacrifice the quality of the product by choosing a cheaper shipping option. We had to make a hard choice by implementing a shipping charge for these pre-order items. We will be charging a shipping fee of 40-100% on your order according to the shipping zone and we will cover the rest. Thank you for your understanding of this circumstance.

ORDER PICKUP

Orders are available for pickup in Brooklyn, NY. Bring your confirmation email when you come to collect your order. Our team will be waiting by the security gates.

299 Sands St. Brooklyn, NY 11205
Monday - Friday
12PM - 2PM

RETURNS & EXCHANGES

You may return new, unopened items within 7 days of delivery for a full refund. Items must be returned in new or unused condition and contain all original materials included with the shipment. Products that have been used will be refused and returned to sender at the sender's expense. If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges. Additional guidelines are also noted below.

Items that are not refundable:

- Items more than seven (7) days after delivery
- Refrigerated Items
- Items that have signs of use
- Damaged or Defective Items (If the original item is damaged or defective, or if an incorrect item was shipped, you may receive refund/credit for these items)

*If the package returns to us due to your absence, we discard the refrigerated or frozen food and any amount of refrigerated or frozen products will not be refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your returned item(s) is approved, we will then process the refund immediately. A credit will be applied to your credit card or other original methods of payment, within 5 to 7 business days.

If for any reason, we are unable to fulfill your order, we reserve the right to cancel the order. In the event of the cancellation, customers will receive full refunds. We will notify the customers immediately (using the contact information provided by the customer). We are, however, not obligated to obtain permission or acknowledgment prior to the cancellation.

PROMOTIONS AND SALES

Prices listed on our website may change at our sole discretion. We are not responsible for refunding the difference between the sale and original price if your purchase was made outside of the sale/promotional date.

Frequently changing promotions on kimcmarket.com are only valid during the time frame stated, promotions are not valid on previous orders and we are unable to match any of our previous prices.