Frequently Asked Questions
Premium Membership
What happened to my Kim’C premium membership? Our premium membership has been discontinued as of April 17th, 2021.
If you have any questions or concerns please feel free to reach out to us using our Contact Form.
Loyalty and Rewards*
What do I have to do to start earning points? Anyone can earn points as long as you create a Kim’C Market account.
Do my points expire? Yes, points will expire after one year. An automatic reminder will be sent out via email 30 days prior to a point expiration date, and another email will be sent out 7 days prior to the expiration date.
How do I earn points? For every dollar you spend on Kim’C Market merchandise you will receive one point*. In addition, we may offer promotions and rewards through which you can earn more points.
*Does not include dollars spent on shipping or tax.
Do I earn points if I shop Kim’C Market on Amazon? No, points can only be earned through purchases made with kimcmarket.com.
What rewards do I get? We have a variety of rewards from discount coupons to free products. Check out our Rewards pop-up on the lower left-hand side of your screen!
How do I redeem my reward? When you’ve earned enough points you can visit our Rewards popup. Click the redeem button next to the reward that you want and click apply to apply the code to your next order. You can also view all redeemed rewards in the Rewards section by clicking Your Rewards.
Do my rewards coupons expire? Yes, rewards coupons expire after one year.
Can I stack discounts? No, you cannot stack discounts.
What happens to my points when I return items or cancel an order? The points earned from the returned or canceled items will be subtracted from your account.
Can I get notifications regarding my points? Yes, you can opt in to receive email notifications about the points you’ve earned and reminders for when they are about to expire.
Can wholesale customers participate in the loyalty and rewards program? No, we do not allow wholesale customers to participate in the loyalty and rewards program and we do not allow them to redeem rewards.
If you have any questions or concerns please fill out our Contact Form.
Referral Program*
What is classified as a successful referral? Your friend must signup for an account using your referral link to receive their coupon and place an order (minimum order amount must be $49+). Once the purchase is completed you will receive your coupon.
Where can I find my referral link? You can find your referral link at the bottom of the rewards popup by clicking on Referrals.
If my referral forgot to use my link, is there a way for me to still receive the bonus? Unfortunately, if your referral forgot to use the link then we are unable to provide the reward.
Misc. Questions
How soon will I receive my package? 1-3 days from date the label is created with selected carrier service.
How do you source? With our mission to improve people’s health by providing premium, natural Korean foods, Kim’C Market only offers the best quality food from the finest producers in Korea. All of our offerings have passed 12 internal criteria including taste, producer’s reputation, sourcing of ingredients, and brand philosophy.
I'd like to suggest some products. Whom should I contact? We are open to any suggestions as we want to make the best available for our customers. Please contact us using our Contact Form for your recommendations and a representative will follow up.
Can you ensure that my credit card information is safe and not shared? Kim'C Market can't see nor store your credit card information. Like so many other merchants, we rely on payment gateway systems.
*Terms and conditions subject to change at our sole discretion.